In this section you can find some training materials that you can use to learn more about the HappyOrNot service.
Learning about managing experiences with HappyOrNot
HappyOrNot is first and foremost a tool that helps you meet and exceed your customers’ expectations. It is the data that matters – and the mindset to work with it, to drive growth and profit through improved experience management.
Our Smileys products are easy to set up and maintain, as you already know. It is the data they give that you need to get most familiar with. Here’s some tips for learning the service!
Explore your reports
Get familiar with the reports. You can choose to drill into the results on different levels, view them as timelines or lists, check out the total feedback amounts or percentages…
You cannot edit the surveys or anything while viewing the Reports, so no worries in learning by exploring.
Compare your results to your footfall and use the weekly/monthly comparisons in Reporting service, to find out what is a good level of feedback to your location and what is a good baseline level of your Happy Index.
When starting with the service, make it a habit to visit Reporting on desktop or mobile app at least weekly. This helps to keep an eye to even the smallest of changes. (Of course, our Real-Time Collaboration feature helps with this a lot!)
Take it further
Compare the HappyOrNot data to other tools you have – current sales, staff resources, orders etc. What the data tells you is important. What you do with it is even more important.
Where & how to learn more:
- Keep this Handbook at hand
- Listen to our webinars
- Explore the Customer Community for more detailed articles
- Check out emails from us for tips, updates and product news
- Recurring on-line trainings are available to all of our customers: sign-up on the Webinars page