Optional: If you want to have the survey in multiple languages, send us the same question in all the needed languages. For more information, read “Survey Question Languages“.
Survey opening hours (days & hours) and start date. These are needed because button presses outside opening hours are not counted in reporting. The Smiley Touch will also be in sleep mode outside the survey opening hours.When you define the opening hours for a survey question, the same hours apply for all days, meaning that the same survey cannot have different opening hours for different days.
Optional: Follow-up options for the Smiley Touch. The follow-up options are shown on the display after the main survey question. You can use either preset follow-up options with ready-made translations, or your own custom follow-up options. If you are using custom options, please provide us with both the options and their translations in every language to be used. The maximum length of the follow-up options is 29 characters. For more information, read “Follow-up Options – Discover the Why” and “Commonly Used Follow-up Options“.
Delivery locations for the Smileys, including unit addresses and recipient contact details. If you have several Smileys products, please let us know where they will be placed as accurately as possible to make sure that the experience point structure for your organization is created correctly.
Giving the Smileys easy-to-understand names makes it easy to read your feedback results and to filter them. It also guarantees that the serial numbers of the Smileys products will match the feedback data in your reports. A good name would be something like City_location_feedbackpoint (for example, London_CityCentre_MainDoor). If you are an Administrator, you can also rename the locations yourself in the HappyOrNot Reporting service Admin view.
Optional: Branding information for the product: When creating your order, you have already selected a possible branding option for your Smileys, either Customer Logo Branding or Custom Branding. If you have selected Logo Branding please provide us with a high-resolution logo. If your choice has been Custom Branding, please send both the high-resolution logo and the style guide to your HappyOrNot contact person. You will receive a mock-up of the branded Smiley from us for approval before the order is processed.
Names and email addresses of the people who should have access to the feedback results. You can define if the users will only receive email reports, or if they can also access the HappyOrNot Reporting service and app. The experience point structure for your organization will determine the user’s level of access to the feedback results and email reports in your organization. For example, a user can be given access to certain locations only, broader access to several locations, or even access to all locations within a company.
Optional: Name(s) and email address(es) for Administrators. Administrators are the people in your organization who should have access to the HappyOrNot Admin view. Administrators can add, edit, and delete questions, experience points, and other users.
Note! Also make sure that you have given your HappyOrNot contact person the details of your account payable department, and a purchase order number if one is needed, to make sure that the invoice that we send you is correct.
Need more information? Our Customer Care Specialists are happy to help and answer your questions. Just email your inquiries to firstname.lastname@example.org.