Smiley Link is available at no extra cost until 31 October, 2020 for all HappyOrNot customers that have Smiley Terminal and/or Smiley Touch products in use. It can be used together with these products as an additional feedback-collecting method, or instead of them in cases where the physical Smileys products are temporarily out of use. The Smiley Link QR code and its URL are always associated with a specific Smiley Terminal or Smiley Touch product.
Smiley Link is an additional way for people to share their feedback for a specific location in a “touchless” manner by using their mobile phones.
Smiley Link uses QR codes and short URLs as the way to access a survey on a Smiley Terminal or Smiley Touch. What’s more, it creates additional dimensions for when, where, and how people can share their feedback – and it helps you gain additional insights to use in your work to improve performance. The QR code and/or the URL can be added to emails, SMSs, physical or digital receipts, or to any communication material. This makes it possible for people to respond at any place, anytime.
How to take Smiley Link into use
In HappyOrNot Reporting, go to the Analytics tab and select a specific experience point. You must do this since the Smiley Link information is unique for each Smileys product.
Select Export and Smiley Link.
Option 1: Print the sheet in the size you like (4 formats)
Option 2: Copy the QR code and/or the URL/link information and use for your customer emails, SMS-messages, print receipts etc.
The HappyOrNot email reports for a specific Smiley Touch or Smiley Terminal will also include a call-to-action. Clicking it will automatically generate a new printable question sheet with the unique Smiley Link. This can also be printed and displayed alongside, or, if temporarily needed, in replacement of, the Smiley products, and also as posters independently throughout the location.
Tip! By activating Smiley Link, you can use follow-ups and collect open feedback also with a Smiley Terminal. To learn how to add follow-ups, read Create a Survey for Smiley Touch.
For Smiley Touches, administrators can also switch to Smiley Link mode on the screen, in which case the screen will show the QR code and a short URL instead of the smileys. To show the QR code on a Smiley Touch screen, go to your company settings in the Admin tab. Note that this setting can only be turned on or off at the company level, so it cannot be changed for individual experience points.
How it works
- The QR code is either scanned or the URL is typed to access the survey via a mobile phone.
- The Smileys and survey question appears, and the user selects the Smiley that represents their experience.
- The option to add open text feedback appears, where users can type comments and hit send.
Feedback data given via the Smiley Link is compiled together with the feedback data given via the relevant Smiley Terminal / Smiley Touch product, and aggregated in HappyOrNot Reporting.
The QR code on Smiley Touch screen.
Bonus! The Smiley Link is also compatible with the Smiley Terminal product, meaning customers can now also use follow-up options and get open comments when people respond via Smiley Link, offering deeper insights into reasons for feedback given.
Scanning a QR code with your device
- With Android 8 or newer, use the built-in QR reader.
- With Android 7.0 and earlier versions, a 3rd-party QR reader app is needed to scan QR codes.
Recommended 3rd party QR readers for Android on Google Play
Read more on how to scan with a QR reader (external site)
Use the built-in QR reader.
- How to scan QR with build-in QR reader:
- Open the Camera app.
- Select the rear facing camera. Hold your device so that the QR code appears in the viewfinder in your Camera. Your device recognizes the QR code and shows a notification.
- Tap the notification to open the link associated with the QR code.
With iPhones running on iOS 11 or earlier versions, a 3rd-party QR code scanner app is needed.
Recommended 3rd party QR readers for iOS in App Store
For more information read the articles “Smiley Link” and “Smiley Link FAQ” in our Customer Community (sign in with your HappyOrNot Reporting credentials).