To get the most out of the HappyOrNot service, it’s important that you have a plan for how to follow the feedback and what to do when the results start coming in.
Ask yourself at least these questions when you start using the service:
- How to communicate about the service both internally and externally?
- Who monitors the results and how often?
- What are the triggers for taking action?
You can easily create a detailed plan for improving your customer/employee satisfaction with HappyOrNot by using the HappyOrNot Service Canvas. Just print it and fill it out!
HappyOrNot Service Canvas (PDF)
HappyOrNot Service Canvas Instructions (PDF)