C0E43C20-7285-4805-8095-D0721A5E1547 Created with sketchtool. HappyOrNot Service Handbook
  • HappyOrNot Service Handbook
  • Get Started
    • Introduction to HappyOrNot
    • The Service Set-up
      • Planning your Experience Points
      • Checklist
      • Assembling the Smileys
      • Adding Smiley Link
      • Installing Smiley Digital
    • Best Practices
      • The Best Place for the Smileys
      • Selecting the Perfect Question
      • Commonly Used Questions
      • More about Smiley Touch Settings
        • Survey Question Languages
        • Follow-up Options – Discover the “Why”
        • Commonly Used Follow-up Options
        • Open Feedback
        • Results screen
    • Create an Action Plan
    • Cleaning instructions
  • Following Results
    • Get to Know the Reporting Service
      • Adjust your Profile Settings
      • Examine and Analyze Feedback
      • Export Feedback Reports
    • HappyOrNot Reporting App
    • Real-time Collaboration
    • Subscriptions
    • HappyOrNot API
    • Misuse Protection
  • Improving Results
    • Spot Problems and Successes
    • Make Improvement Actions
  • Engaging Users
    • When Measuring Customer Experience
      • Manager's Checklist
      • Communication templates
        • Template to Inform Staff
        • Templates to Tell your Customers
        • Responding to Customer Questions
      • Children Playing with the Smileys?
      • Share your Results
      • Staff Recognition Ideas
    • When Measuring Employee Experience
      • Manager's Checklist
      • Involving the Team
      • Communication templates
        • Templates to Talk to your People
        • Responding to Employees' Questions
      • Share the Results with your Team
  • Admin
    • Experience points
      • Editing Experience Point Structure
      • Editing your Experience Point Settings
    • Users
      • Add Users
      • Edit Users
      • Edit Subscriptions
    • Surveys
      • Create Surveys
  • Trainings
    • Webinars
  • FAQ
  • Contact Us
  • Sitemap
  • HappyOrNot Reporting
    • English
    • Deutsch (German)
    • Français (French)
    • Suomi (Finnish)

Get Started

Let’s get you started with HappyOrNot! In this section you’ll learn what HappyOrNot is and how to set everything up to start measuring your customer or employee satisfaction.

Here are some topics that might interest you:

  • What is HappyOrNot?
  • How to set up the HappyOrNot service
  • Best practises for setting up the HappyOrNot service
  • Create an action plan for using the HappyOrNot data

 

Previous topic CF69F8BD-B443-4BC1-8631-38BA33A676AB Created with sketchtool. HappyOrNot Service Handbook
Next topic Introduction to HappyOrNot CF69F8BD-B443-4BC1-8631-38BA33A676AB Created with sketchtool.
  • HappyOrNot Service Handbook
  • Get Started
    • Introduction to HappyOrNot
    • The Service Set-up
      • Planning your Experience Points
      • Checklist
      • Assembling the Smileys
      • Adding Smiley Link
      • Installing Smiley Digital
    • Best Practices
      • The Best Place for the Smileys
      • Selecting the Perfect Question
      • Commonly Used Questions
      • More about Smiley Touch Settings
        • Survey Question Languages
        • Follow-up Options – Discover the “Why”
        • Commonly Used Follow-up Options
        • Open Feedback
        • Results screen
    • Create an Action Plan
    • Cleaning instructions
  • Following Results
    • Get to Know the Reporting Service
      • Adjust your Profile Settings
      • Examine and Analyze Feedback
      • Export Feedback Reports
    • HappyOrNot Reporting App
    • Real-time Collaboration
    • Subscriptions
    • HappyOrNot API
    • Misuse Protection
  • Improving Results
    • Spot Problems and Successes
    • Make Improvement Actions
  • Engaging Users
    • When Measuring Customer Experience
      • Manager's Checklist
      • Communication templates
        • Template to Inform Staff
        • Templates to Tell your Customers
        • Responding to Customer Questions
      • Children Playing with the Smileys?
      • Share your Results
      • Staff Recognition Ideas
    • When Measuring Employee Experience
      • Manager's Checklist
      • Involving the Team
      • Communication templates
        • Templates to Talk to your People
        • Responding to Employees' Questions
      • Share the Results with your Team
  • Admin
    • Experience points
      • Editing Experience Point Structure
      • Editing your Experience Point Settings
    • Users
      • Add Users
      • Edit Users
      • Edit Subscriptions
    • Surveys
      • Create Surveys
  • Trainings
    • Webinars
  • FAQ
  • Contact Us
  • Sitemap
  • HappyOrNot Reporting
    • English
    • Deutsch (German)
    • Français (French)
    • Suomi (Finnish)