With Real Time Alerts, you can get real-time insights into your performance throughout the day. It can be used to react to issues immediately and fix problems before they have a chance to escalate, or to get positive reinforcement when things are going well.
If you have Real Time Alerts enabled, you can receive email notifications or push notifications whenever certain criteria for results are met.
The criteria can be:
- Percentage of negative responses (dark and light red) within a specified time window.
- Happy Index being below or above a certain value for a specified amount of time.
- Number of a certain type of feedback, or any combination of feedback, during a specified time window
You can also add comments to an alert to document a reason for it or to acknowledge that it’s being taken care of. This is a great tool for documenting lessons learned and causes for drops in performance.
For more detailed information about Real Time Alerts, read the article “Real Time Alerts FAQ” in our Customer Community (sign in with your HappyOrNot Reporting credentials).
Tip! To learn more about how to use real-time data to improve customer satisfaction, go to “Webinars” and watch a recording of our 20-minute webinar “Improve CX with real time insights”.
HappyOrNot Real Time Alerts is an add-on feature. To learn more about how to enable it for your organization, please contact your HappyOrNot contact person.