Before the service starts, discuss with your team what the HappyOrNot service is all about and why you are taking it into use. Get the whole team on board.
Assign someone in charge of the Smileys: their assembly, placement, cleanliness, etc. The Smileys are delivered directly to locations and their assembly is quick and easy.
Make sure the staff understands that they are not being monitored. This is all about improving the customer experience.
Review the results regularly.
Share, discuss, and analyze the feedback together with your staff to identify and fix pain points.
Give recognition for good performance based on the results.
Empower your staff to improve customer experience. They are the experts in what your customers need.
Share the results and improvement actions with your customers.
