If you see children playing with the Smileys products, you may begin to wonder if the results are still reliable? But don’t worry – to help you filter out the noise, all our Smiley Terminals also come with inbuilt misuse protection and our Smiley Touches have a spam filter for open feedback.
You can also consider the following actions:
Are the Smileys optimally located?
Good placement helps maximize high feedback amounts, so it’s a good idea to make sure that you have placed the Smileys product so that it’s easy for people to use. Placement can also invite or prevent misuse. For example, if children are playing with the buttons while their parents are being served, you could try to move the Smileys product further away from the waiting lines – unless it is the waiting time you’d like feedback about. In that case the shorter your wait time is, the less likely it is that children press the buttons.
For tips on how to place the Smileys products, read “The Best Place for the Smileys“.
Communicate that the smileys are not a toy
Telling people what the Smileys are for not only encourages them to leave more feedback, but also makes it less likely that people will press the buttons just for fun. So make sure to let your customers know that the smileys are not a toy or a game, but a valuable tool for you to perform better. Encouraging your staff to ask customers to leave feedback is a good way to communicate this, and we also have some templates that you can use to tell your customers about HappyOrNot.
Sharing your results, and how you’ve used them to improve your performance near the Smileys can emphasise this message further. For more information on how to share your results, read the article “Sharing HappyOrNot survey results on social media and print, and live sharing online” in our Customer Community (sign in with your HappyOrNot Reporting credentials).
How are you attending to the kids?
Bored kids pressing the buttons is also feedback. Keep in mind that happy kids equal happy parents – who consequently have more time to spend in your location. Actual toys, coloring pages etc. are more fun than playing with the Smileys, so try to provide your younger visitors something to do while their parents are being served. Our customers have tried and loved this tip!