C0E43C20-7285-4805-8095-D0721A5E1547 Created with sketchtool. HappyOrNot Service Handbook
  • HappyOrNot Service Handbook
  • Get Started
    • Introduction to HappyOrNot
    • The Service Set-up
      • Planning your Experience Points
      • Checklist
      • Assembling the Smileys
      • Adding Smiley Link
      • Installing Smiley Digital
    • Best Practices
      • The Best Place for the Smileys
      • Selecting the Perfect Question
      • Commonly Used Questions
      • More about Smiley Touch Settings
        • Survey Question Languages
        • Follow-up Options – Discover the “Why”
        • Commonly Used Follow-up Options
        • Open Feedback
        • Results screen
    • Create an Action Plan
    • Cleaning instructions
  • Following Results
    • Get to Know the Reporting Service
      • Adjust your Profile Settings
      • Examine and Analyze Feedback
      • Export Feedback Reports
    • HappyOrNot Reporting App
    • Real-time Collaboration
    • Subscriptions
    • HappyOrNot API
    • Misuse Protection
  • Improving Results
    • Spot Problems and Successes
    • Make Improvement Actions
  • Engaging Users
    • When Measuring Customer Experience
      • Manager's Checklist
      • Communication templates
        • Template to Inform Staff
        • Templates to Tell your Customers
        • Responding to Customer Questions
      • Children Playing with the Smileys?
      • Share your Results
      • Staff Recognition Ideas
    • When Measuring Employee Experience
      • Manager's Checklist
      • Involving the Team
      • Communication templates
        • Templates to Talk to your People
        • Responding to Employees' Questions
      • Share the Results with your Team
  • Admin
    • Experience points
      • Editing Experience Point Structure
      • Editing your Experience Point Settings
    • Users
      • Add Users
      • Edit Users
      • Edit Subscriptions
    • Surveys
      • Create Surveys
      • Edit Surveys
      • Put Survey on Break
      • End Survey
  • Trainings
    • Webinars
  • FAQ
  • Contact Us
  • Sitemap
  • HappyOrNot Reporting
    • English
    • Deutsch (German)
    • Français (French)
    • Suomi (Finnish)

Engaging Users

In this section you will learn how to communicate about the HappyOrNot service to your employees and customers to get the most out of the service.

  • How to engage users when measuring customer experience
  • How to engage users when measuring employee experience
Previous topic CF69F8BD-B443-4BC1-8631-38BA33A676AB Created with sketchtool. Make Improvement Actions
Next topic When Measuring Customer Experience CF69F8BD-B443-4BC1-8631-38BA33A676AB Created with sketchtool.
  • HappyOrNot Service Handbook
  • Get Started
    • Introduction to HappyOrNot
    • The Service Set-up
      • Planning your Experience Points
      • Checklist
      • Assembling the Smileys
      • Adding Smiley Link
      • Installing Smiley Digital
    • Best Practices
      • The Best Place for the Smileys
      • Selecting the Perfect Question
      • Commonly Used Questions
      • More about Smiley Touch Settings
        • Survey Question Languages
        • Follow-up Options – Discover the “Why”
        • Commonly Used Follow-up Options
        • Open Feedback
        • Results screen
    • Create an Action Plan
    • Cleaning instructions
  • Following Results
    • Get to Know the Reporting Service
      • Adjust your Profile Settings
      • Examine and Analyze Feedback
      • Export Feedback Reports
    • HappyOrNot Reporting App
    • Real-time Collaboration
    • Subscriptions
    • HappyOrNot API
    • Misuse Protection
  • Improving Results
    • Spot Problems and Successes
    • Make Improvement Actions
  • Engaging Users
    • When Measuring Customer Experience
      • Manager's Checklist
      • Communication templates
        • Template to Inform Staff
        • Templates to Tell your Customers
        • Responding to Customer Questions
      • Children Playing with the Smileys?
      • Share your Results
      • Staff Recognition Ideas
    • When Measuring Employee Experience
      • Manager's Checklist
      • Involving the Team
      • Communication templates
        • Templates to Talk to your People
        • Responding to Employees' Questions
      • Share the Results with your Team
  • Admin
    • Experience points
      • Editing Experience Point Structure
      • Editing your Experience Point Settings
    • Users
      • Add Users
      • Edit Users
      • Edit Subscriptions
    • Surveys
      • Create Surveys
      • Edit Surveys
      • Put Survey on Break
      • End Survey
  • Trainings
    • Webinars
  • FAQ
  • Contact Us
  • Sitemap
  • HappyOrNot Reporting
    • English
    • Deutsch (German)
    • Français (French)
    • Suomi (Finnish)